About the role

As a Customer Service Operator at Flowith, you'll play a pivotal role in redefining user engagement, acting as the essential bridge between our innovative technology and its users. This position merges empathetic communication with analytical skills, enabling you to address diverse user needs and enhance their experience with our platform. You'll be instrumental in gathering insights from user interactions, driving improvements, and ensuring that every touchpoint with Flowith is not just a service interaction but an opportunity for meaningful connection and discovery. Join us as we revolutionize how users experience AI and craft a service journey that feels both intuitive and empowering.

Responsibilities:

• User Support & Problem Resolution

  • Master Flowith's core functionalities including Knowledge Garden, Oracle, and Canvas

  • Deliver timely and professional technical support and consultation services

  • Analyze user feedback to identify and address common issues

• Content & Community Management

  • Guide users in effectively leveraging Flowith to build personal knowledge bases and Agents

  • Facilitate knowledge exchange within the community, nurturing the creation and trading of thought chains and knowledge bases

  • Curate and showcase engaging user-generated cases to enrich the platform's example library

• User Experience Enhancement

  • Systematically gather and organize user feedback and suggestions

  • Collaborate closely with the product team to provide frontline user insights

  • Contribute to product iteration and feature optimization discussions

• Growth & Retention Strategies

  • Design and implement initiatives to boost user engagement and retention rates

  • Analyze user behavior metrics to optimize customer journeys

  • Support the promotion of Flowith's innovative AI interaction concepts

Required qualifications:

• Current university student or bachelor's degree holder with comprehensive understanding of AI or internet product operations

• Exceptional communication skills with the ability to interact with users in a clear, friendly, and patient manner

• Detail-oriented with strong time management, capable of providing prompt, accurate, and high-quality responses

• Highly adaptable with excellent teamwork capabilities and strong empathy and resilience

• Prior experience in customer service and community management preferred

• Genuine enthusiasm for AI technology and Flowith's vision and philosophy

• Ability to authentically connect with users and understand their core needs

• Creative problem-solving mindset with the ability to deliver innovative solutions

• Willingness to challenge conventional customer service approaches and drive service innovation